Privacy Policy

Effective Date: 01.01.2024
Last Updated: 09.11.2024

At Times Estates, we take your privacy seriously. We are committed to protecting your personal data and ensuring compliance with the General Data Protection Regulation (GDPR) and all applicable data protection laws. This Privacy Policy provides a detailed explanation of how we collect, use, store, and protect your information when you visit our website, use our services, or otherwise interact with us.

1. Data Controller

The data controller responsible for your personal data is:

Times Estates Ltd
145 Upper Tooting Road
London, England, SW17 7TJ
Email: info@timesestates.co.uk
Phone: 07779991313

For any inquiries regarding your personal data, please contact our Data Controller, Mr. Malik, at the above contact details.

2. Information We Collect

We may collect and process the following categories of personal data:

a) Information You Provide Directly

Contact Details: Name, email address, phone number, and postal address.
Property Information: Details about properties you own, let, manage, or wish to sell/rent through our services.
Payment Information: Bank account details or payment methods for transactions.
Identity Verification Data: Copies of ID documents such as passports or utility bills, as required for compliance with legal obligations.
Communication Records: Messages, inquiries, or correspondence with us.

b) Information Collected Automatically

Website Usage Data: IP address, browser type, operating system, and pages viewed on our website.
Cookies and Tracking Data: Data collected through cookies and similar technologies to analyze website performance and enhance user experience.

c) Information from Third Parties

Credit Reference Agencies: To perform tenant screenings and credit checks.
Previous Landlords or Employers: To verify tenant references.
Publicly Available Information: Data from property registers or publicly accessible sources.

3. Legal Basis for Processing Data

We process your personal data based on the following lawful grounds:

Consent: When you provide explicit consent for activities such as marketing or sharing data with third parties.
Contractual Obligations: When processing is necessary to fulfill a contract with you (e.g., tenancy agreements, property sales, or property management).
Legal Compliance: To comply with obligations under laws such as Anti-Money Laundering (AML) regulations or the UK Right to Rent checks.
Legitimate Interests: For purposes such as improving our services, fraud prevention, or customer relationship management.

4. How We Use Your Information

We use your personal data for the following purposes:

a) To Provide and Manage Our Services

Facilitating property sales, lettings, and management.
Processing payments and financial transactions.
Communicating with you regarding inquiries, property details, and updates.

b) For Compliance and Legal Obligations

Conducting AML checks, credit checks, and tenant screenings.
Verifying identity and legal eligibility for tenants (e.g., Right to Rent checks).

c) To Improve Our Business

Enhancing website functionality and user experience.
Analyzing customer behavior and preferences for better service delivery.

d) For Marketing Purposes

Sending promotional emails, newsletters, or offers if you have opted in.
Displaying targeted advertisements based on your preferences.

5. Sharing Your Data

We may share your personal data with the following parties:

a) Third-Party Service Providers

IT service providers and website hosting companies.
Payment processors to facilitate transactions.
Maintenance providers such as Builders Terminal for property upkeep.

b) Legal and Regulatory Authorities

Law enforcement agencies or regulators if required by law.
Anti-Money Laundering (AML) authorities.

c) Credit and Reference Agencies

For tenant screening and creditworthiness checks.

d) Advertising and Analytics Providers

Google Analytics or similar platforms to monitor website performance.

All third parties with access to your data are required to adhere to strict confidentiality and data protection obligations.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Tenant/Landlord Data: Retained for 7 years post-service for legal and tax compliance.
Marketing Data: Retained until you withdraw your consent.
Financial Data: Retained in line with HMRC regulations for tax reporting purposes.

When data is no longer required, it will be securely deleted or anonymized.

7. Your Rights Under GDPR

As a data subject, you have the following rights:

Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Correct inaccurate or incomplete information.
Right to Erasure: Request deletion of your data, subject to legal obligations.
Right to Restriction: Limit processing under certain conditions.
Right to Data Portability: Receive your data in a portable format.
Right to Object: Object to data processing for marketing or legitimate interests.
Right to Withdraw Consent: Withdraw consent at any time where consent is the basis for processing.
Right to Lodge a Complaint: File a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.

To exercise your rights, please contact us at info@timesestates.co.uk.

8. Data Security

We employ industry-standard measures to protect your personal data:

SSL encryption for data transmission.
Regular security audits and employee training.
Restricted access to personal data based on role necessity.

9. Cookies Policy

We use cookies to:

Enhance website functionality.
Analyze visitor behavior for better service.
Serve targeted advertisements.

You can manage cookie preferences through your browser settings. For more details, refer to our Cookies Policy.

10. International Data Transfers

We do not transfer your personal data outside the European Economic Area (EEA). If transfers are required, we will implement appropriate safeguards.

11. Marketing Communications

You will only receive marketing communications if you have explicitly opted in. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Effective Date.” Please review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact: